Privacy Policy

Augment d.o.o. • Last Updated: August 2025

1. Introduction

Augment d.o.o. (“Augment”, “we”, “our”, “us”) is a company specializing in the development of artificial intelligence (AI) solutions for businesses, including generative AI, cloud platforms, and modern web/mobile technologies.

This Privacy Policy (“Policy”) explains how we collect, use, store, and safeguard personal data in connection with your use of our website https://augment.hr (the “Website”) and related services (the “Services”).

2. Data We Collect

2.1 Information You Provide

  • Contact Information: Name, email address, phone number, and any other details you provide via contact forms or AI inquiries.
  • AI Interaction Data: Questions, requests, or any other information you submit to our chatbot or other AI solutions.
  • Business Information: Data provided in connection with ordering or using our Services, including project details or specific requirements.

2.2 Automatically Collected Information

  • Technical Data: IP address, browser type and version, operating system, and pages visited on our Website.
  • Usage Data: Information regarding your use of the Services, including interactions with our AI chatbot.

3. Purposes of Processing

We process personal data for the following purposes:

  • Provision and improvement of Services: To ensure the functionality and enhancement of our AI solutions, chatbots, and platforms.
  • Communication: To respond to inquiries, provide customer support, and send relevant information (where consent has been obtained).
  • Analytics and optimization: To monitor usage of the Services in order to improve performance, security, and user experience.
  • Security and protection: To prevent misuse, detect threats, and protect data integrity.
  • Legal compliance: To comply with applicable data protection laws, including the GDPR.

4. Legal Bases for Processing

  • Consent: Where you voluntarily provide data (e.g., through forms or chatbot interactions).
  • Performance of a contract: Where processing is necessary to deliver Services you have ordered.
  • Legitimate interests: To enhance our Services, ensure system security, and conduct market analysis.
  • Legal obligations: Where processing is required to comply with applicable laws.

5. Data Disclosure

We do not sell or otherwise disclose your personal data to third parties, except in the following circumstances:

  • Legal requirements: Where disclosure is required by law, regulation, or court order.
  • Protection of rights: Where necessary to protect our rights, property, or safety, or the rights, property, or safety of our users.

6. Data Storage and Security

  • Personal data is stored on secure servers located within the European Union, in compliance with the GDPR.
  • We implement appropriate technical and organizational measures to protect data against unauthorized access, loss, or misuse.
  • Data is retained only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.

7. Data Subject Rights

You have the following rights with respect to your personal data:

  • Right of access: To obtain a copy of the data we hold about you.
  • Right to rectification: To request correction of inaccurate or incomplete data.
  • Right to erasure: To request deletion of data in accordance with applicable law.
  • Right to restriction: To request restriction of processing in specific circumstances.
  • Right to data portability: To request transfer of data in a structured, commonly used format.
  • Right to object: To object to processing based on legitimate interests.

To exercise your rights, please contact us at: info@augment.hr.

8. Cookies and Similar Technologies

The Website uses cookies and similar technologies for the following purposes:

  • Enhancing user experience (e.g., remembering language preferences).
  • Analyzing Website traffic and usage.
  • Ensuring functionality of the Services.

You may manage cookies through your browser settings.

9. Amendments to this Policy

We reserve the right to amend or update this Policy at any time. In the event of material changes, we will notify you by posting the updated Policy on the Website. Continued use of the Services after such changes constitutes your acceptance of the revised Policy.

10. Contact Information

Address: Roberta Frangeša – Mihanovića 6
10000 Zagreb
Croatia

Email: info@augment.hr